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A candidate’s attempt is usually missing for one of four reasons: the Show Unfinished filter is off, the attempt was deleted, the assessment’s tests changed after the attempt (a Delinked Test Attempt), or your credit balance has gone negative. Only deleted attempts are unrecoverable.

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Common Causes

If you cannot find a candidate on an assessment’s results page, work through these causes in order:
Deleting an attempt is permanent and it cannot be restored. Confirm with your team before removing any candidate’s attempt.

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Delinked Test Attempts

When you change which tests an assessment contains, earlier results are no longer comparable with later ones. Equip removes the older attempts from the main results page and calls them Delinked Test Attempts.

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Viewing Delinked Test Attempts

On the assessment’s results page, a delinked test shows “Delinked Test” in red instead of the test’s name. The results dashboard includes a link to the delinked test attempts, where each candidate’s test submissions remain viewable.
Restoring an Equip-content quiz to its earlier settings does not relink old quiz attempts. Re-adding a removed Custom Test does bring those attempts back to the results page.

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Credit Balance and Hidden Results

Equip lets your team’s credit balance run up to 25 credits into the negative, with two limits. Once you purchase credits and the balance is positive again, the hidden results become visible.
Equip sends low-balance email alerts to your team admin. See How Credits Work for the full deduction policy.

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What to Check

Run through this checklist before contacting support:
1

Turn on the Show Unfinished filter

On the assessment’s results page, select Show Unfinished in the filters.
2

Look for delinked test attempts

If the assessment’s tests were edited after some candidates attempted it, open the delinked attempts link on the results dashboard to find their submissions.
3

Check your credit balance

If your balance is negative, purchase credits and the hidden results reappear.
4

Ask your team about deletions

Check whether a teammate deleted the attempt. Deleted attempts cannot be restored, so the candidate would need to be invited again.
Still cannot find the attempt after all four checks? Share the assessment name and the candidate’s email address over live chat. See Contact Support.