Live Chat
The fastest way to get help is the live chat widget inside the product. Support agents work across timezones, so requests are handled around the clock.Live chat is available on annual Premium and Elite plans. Teams on Standard, or on monthly Premium, get email support instead.
Email Support
If your question is not urgent, or you need to attach documents, email hello@equip.co. The turnaround time is 24 hours, and email support is available on every plan.Email is the required channel for a few account-level requests, such as TDS payment arrangements and re-issuing finalized invoices.
Webinars and Office Hours
Equip runs weekly webinars and office hours. Sign up for an upcoming session at equip.co/schedule-demo. Each session has two parts:Related Resources
- How Credits Work - Understand credit pricing and billing
- Custom Service Agreements (SLAs) - What Equip does and does not offer on custom contracts
- Frequently Asked Questions - Quick answers that may save you a support message
- Demo or Trial Account - Try Equip yourself before reaching out