Skip to main content
Equip deducts credits the moment you send an assessment or AI interview invitation, even if the email bounces or is never opened. If the candidate never starts, those credits are not lost: you can reclaim them after 24 hours.

​
When You Can Reclaim

An invitation credit becomes reclaimable only when both conditions below are true: Each reclaim returns the credits deducted when that invitation was sent:
If a candidate started the first test but abandoned it midway, the credit is not reclaimable. See Credit Deduction Policy for the full breakdown.

​
How to Reclaim

1

Open Reclaim Credits and select the invitations

Go to Account > Reclaim Credits. Click Reclaim Credit on a row, or tick several rows to reclaim them together. Assessment and AI interview invitations share one table.
Reclaim Credits page with a Select all 7 invitations checkbox above a table with Email ID, Reason, Job Opening, Sent and Reclaim Credit columns, listing seven invitations for Sales Executive and Data Analyst sent over the last five days

The Reclaim Credits page lists every invitation that is eligible, with a Reclaim link on each row

2

Confirm the reclaim

Click Yes, reclaim in the confirmation dialog.
Confirm Reclaim dialog saying that reclaiming the credit makes the candidate's invitation link invalid and they will not be able to attempt the test or interview, with Cancel and Yes, reclaim buttons

Confirm Reclaim warns that the candidate's invitation link will stop working

Your balance increases immediately, and the reclaim appears in your Credit Usage ledger. Reclaiming a credit revokes the candidate’s invitation link, so the candidate can no longer use it to attempt the test or interview.
This cannot be undone. If you want the candidate to attempt later, you must send a fresh invitation, which deducts credits again; they cannot reuse the same link.
If a candidate simply needs more time, leave the invitation active; the credits stay reclaimable for as long as they have not started.