Skip to main content
tl;dr: A candidate can attempt an assessment only once. To let them try again, delete their existing attempt from the Results page and re-invite them; a full re-attempt costs one extra credit. AI interviews use their own settings instead: see Re-Attempting an AI Interview.

​
One Attempt Per Candidate

Every candidate can attempt an assessment only once, and no setting raises this limit. AI interviews work differently; see Re-Attempting an AI Interview. An unfinished assessment is always resumed for the same email ID. Even a fresh invitation with a brand-new link continues the original attempt from where the candidate left off.
Equip identifies a candidate by their email ID. The same person using two different email IDs counts as two candidates.
Many requests are really resume situations, so check before deleting anything:

​
Allowing a Re-Attempt

Delete the candidate’s existing attempt, finished or not, and invite them again.
1

Delete the attempt from the Results page

On the assessment’s Results page, select the candidate’s checkbox and click Delete.
2

Re-invite the candidate

Send a new invitation. The candidate starts the assessment from scratch.
Left half of the unsubmitted results with the bulk actions bar reading 1 selected, with Invert selection, Clear, Change Stage and a red Delete button, above three unfinished attempts shaded orange, with no finish time, where Sarah Williams's row is ticked

Tick a candidate's row and Delete appears in the bar above the table

Deleting an attempt permanently removes the candidate’s scores and answers. If you may need the results later, download the candidate’s report before deleting.
If the candidate says they never received the invite, check its Email Status before re-inviting.

​
Credits and Re-Attempts

Equip always deducts a credit on each invitation, including re-invitations. What changes is whether you can reclaim the earlier credit:
A credit is reclaimable only when the invitation was sent more than 24 hours ago and the candidate has not started the first test. Reclaiming a credit also revokes the candidate’s link and deletes any test data tied to it. See Reclaim Credits.

​
Re-Attempting an AI Interview

For AI interviews, re-attempts depend on a setting that differs by interview type: Open the conversational interview’s Settings from the AI Interviews dashboard.
If a candidate’s connection drops during a conversational interview and cannot reconnect, they see “Your interview has ended” and are told to contact their recruiter to retake it.