Skip to main content
When you invite candidates by email, Equip sends the invitation on your behalf. You can control the sender name candidates see and the reply-to address their responses go to, but not the “from” address itself. This article explains each part of the sender identity and how to change it.

​
The Default Sender

Every invitation email has three sender-related parts, and each behaves differently: Emails always go out from hello@equip.co. This is the same for every Equip account and cannot be configured.
Candidates still see a personal touch. The email displays your name as the sender, and clicking Reply addresses the response to your email ID, not to hello@equip.co.

​
Customizing the Sender

The sender name on invitation emails is your first and last name as saved on your Equip profile. To change what candidates see, update your profile.
1

Open your Profile page

Go to your Profile page in the Equip dashboard.
2

Update your name

Edit your first and last name. This combined name appears as the sender on every invitation you send.
3

Send invitations as usual

Open the Invite link under your assessment and send from the Send Invitations tab. New emails use the updated name.
There is no way to change the “from” email ID. It is always hello@equip.co, even after you change your name and reply-to details.

​
Reply-To Addresses

The reply-to address is the email ID of the team member who sends the invitation. When a candidate hits Reply, their message lands in that person’s inbox. You have two ways to control it:
The Sender dropdown only shows people already on your Equip team. If the address you need is missing, invite that person first. See Manage Team Members.