Phone Support
tl;dr: We don't offer telephonic support by default. To be eligible for this, you must either be a customer who pays us more than $5,000 a year. Or, you must purchase the Phone Support Add-on, which will increase your costs by 50% for a year
As a company with a small team, but with customers across the world, it is impossible to offer telephonic support in all languages and timezones. But, don't worry—we have something better: live chat support. We have enabled automatic translation within our chat system and have chat agents in different timezones. So, we can assist users from different geographies speaking different languages all requests are handled. Our responses are almost instantaneous. Also, unlike a phone call, we can see which page you are on, what issue you are facing, and make suggestions accordingly.
Both recruiters and candidates can email us on hello@equip.co, of course. Our turnaround time there is 24 hours. If you chat with us, we respond in minutes.
If you are a customer who has paid us more than $5,000 in the last 365 days, you are automatically entitled to phone support. Just provide your number on chat and someone from our team will contact you.
If you still want Phone Support, you must purchase the Phone Support Add-on. The Add-on doesn't cost you anything upfront. But, if you enable it, each credit will cost you 50% more. So, for example, if a regular customer pays us $1 for a credit, you'll pay $1.5.
To enable this, email us at hello@equip.co with the subject Phone Support Add-on from your registered email ID. We will confirm if you are OK with the additional costs for 1 year and if you are, we will call you on the number you provide.
Our product is extremely easy-to-use. If you follow the instructions we provide and experiment on your own, you can self-onboard very easily. Did anyone onboard you on how to use WhatsApp? ;)
Our costs are so low, because we don't have a dedicated Call Centre. So, if you want call support, you must pay :)
With chat, someone is always available. With phone, people may be busy
With chat, we can see what the user is doing, provide the relevant links, etc. Difficult to do this on phone calls
With chat, there is a written record of what was said. And there is no ambiguity
Sure! We run weekly webinars/office hours where we demo the product for 30 minutes and then take user questions for 30 more minutes. You can sign up for one on this link.
Chat, not call
As a company with a small team, but with customers across the world, it is impossible to offer telephonic support in all languages and timezones. But, don't worry—we have something better: live chat support. We have enabled automatic translation within our chat system and have chat agents in different timezones. So, we can assist users from different geographies speaking different languages all requests are handled. Our responses are almost instantaneous. Also, unlike a phone call, we can see which page you are on, what issue you are facing, and make suggestions accordingly.
Both recruiters and candidates can email us on hello@equip.co, of course. Our turnaround time there is 24 hours. If you chat with us, we respond in minutes.
If you are a customer who has paid us more than $5,000 in the last 365 days, you are automatically entitled to phone support. Just provide your number on chat and someone from our team will contact you.
I still want Phone Support
If you still want Phone Support, you must purchase the Phone Support Add-on. The Add-on doesn't cost you anything upfront. But, if you enable it, each credit will cost you 50% more. So, for example, if a regular customer pays us $1 for a credit, you'll pay $1.5.
To enable this, email us at hello@equip.co with the subject Phone Support Add-on from your registered email ID. We will confirm if you are OK with the additional costs for 1 year and if you are, we will call you on the number you provide.
Why are you making it so difficult to get phone support!?
Our product is extremely easy-to-use. If you follow the instructions we provide and experiment on your own, you can self-onboard very easily. Did anyone onboard you on how to use WhatsApp? ;)
Our costs are so low, because we don't have a dedicated Call Centre. So, if you want call support, you must pay :)
With chat, someone is always available. With phone, people may be busy
With chat, we can see what the user is doing, provide the relevant links, etc. Difficult to do this on phone calls
With chat, there is a written record of what was said. And there is no ambiguity
Can we at least get on an online video call?
Sure! We run weekly webinars/office hours where we demo the product for 30 minutes and then take user questions for 30 more minutes. You can sign up for one on this link.
Updated on: 04/10/2024
Thank you!