> ## Documentation Index
> Fetch the complete documentation index at: https://help.equip.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Custom Service Agreements (SLAs)

> When Equip signs custom contracts, SLAs, and vendor paperwork, and how to request them for larger engagements.

<Tip>
  Equip signs custom paperwork (MSAs, SLAs, DPAs, vendor forms) only for engagements with an **annual contract value (ACV) of \$25,000 or more**. Below that threshold, all customers use Equip under the standard public terms.
</Tip>

Equip is a product-led, fully **self-serve** platform. Every customer is covered by the standard [Terms of Service](https://equip.co/terms-service/), [Privacy Policy](https://equip.co/privacy-policy/), and [Pricing](https://equip.co/pricing/) page.

Billing is **subscription-based**: choose a plan (Standard, Premium, or Elite) for a monthly credit allowance, and top up credits directly in the product if you need more. Please evaluate Equip using these publicly available documents.

## What Can Be Customized

Whether Equip can accommodate custom paperwork depends entirely on your projected **annual contract value**:

| Request                                                             | ACV under \$25,000 | ACV \$25,000 or more          |
| ------------------------------------------------------------------- | ------------------ | ----------------------------- |
| Custom MSA, SLA, or DPA                                             | Not signed         | Considered, subject to review |
| Redlines to legal terms (governing law, indemnity, confidentiality) | Not modified       | Limited redlines considered   |
| Vendor onboarding forms                                             | Not completed      | Considered, subject to review |
| Bespoke security questionnaires                                     | Not completed      | Considered, subject to review |

<Note>
  Custom paperwork for larger engagements is **considered, not guaranteed**. Each request is reviewed individually, so share your requirements early.
</Note>

## How to Request One

If your projected ACV meets the \$25,000 threshold, share your requirements with the Equip team:

<Steps>
  <Step title="Estimate your annual contract value">
    Work out your expected yearly spend on Equip credits. Custom paperwork is only reviewed when the projected ACV is \$25,000 or more.
  </Step>

  <Step title="Gather your requirements">
    Collect the documents you need reviewed, such as your MSA, SLA, DPA, or vendor forms, along with any specific redlines.
  </Step>

  <Step title="Contact the Equip team">
    Reach out via **live chat** in the product or email **[hello@equip.co](mailto:hello@equip.co)**. Include your projected ACV, your requirements, and your timeline so the team can review and respond.
  </Step>
</Steps>

<Tip>
  If your ACV is below the threshold, you can still start immediately. Equip is self-serve, so you can create an account, run a pilot with the **10 free trial credits** every new team receives, and scale up under the standard terms without any paperwork.
</Tip>

## FAQs

**Do you sign our MSA, SLA, or DPA for a pilot or small purchase?**

No, not for ACV under \$25,000. Please proceed under the standard [Terms of Service](https://equip.co/terms-service/) and [Privacy Policy](https://equip.co/privacy-policy/).

**Can you complete our security questionnaire?**

For ACV under \$25,000, Equip does not complete bespoke questionnaires. Use the public documents for your evaluation.

**Can you change governing law, indemnity, or confidentiality clauses?**

No changes are made for ACV under \$25,000. These clauses are standardized in the [Terms of Service](https://equip.co/terms-service/).

**Where can I see what is included and how pricing works?**

See the [Pricing](https://equip.co/pricing/) page. Equip is subscription-based, with plans that include a monthly credit allowance and seat limit.

<Note>
  Support is available to every customer, regardless of contract size, via live chat and email at [hello@equip.co](mailto:hello@equip.co).
</Note>

## Related Resources

* [Security and Privacy](/security-privacy) - How Equip protects accounts, questions, and candidate data
* [How Credits Work](/how-credits-work) - The pay-as-you-go billing model behind every purchase
* [Contact Support](/contact-support) - All the ways to reach the Equip team
* [Demo or Trial Account](/demo-or-trial-account) - Evaluate Equip self-serve before committing